FAQs | Broadstone Oak City in Raleigh, NC

Leasing & Application

How long does it take for an application to be approved?

Most applications are reviewed and approved within 24 hours, provided all required documentation has been submitted.

Do you offer short-term leases?

YES

Do you offer corporate leases?

We do not currently offer corporate leases.

Will I be allowed to sublet my apartment?

Subletting is not permitted.

Apartment Features

Do you offer furnished apartment homes?

No, our apartment homes are currently offered unfurnished.

Am I allowed to decorate the apartment without penalty?

Residents are welcome to personalize their apartment with décor and wall hangings; however, painting is not permitted without prior approval.

What appliances are standard?

Each apartment home includes a washer and dryer, refrigerator, dishwasher, microwave, range, and garbage disposal.

Do units have in-unit laundry?

Yes, every apartment home includes an in-unit washer and dryer for your convenience.

Community Amenities

During which time periods are the pools and decks available for use?

The pool and pool deck are available daily from 9:00 AM to 9:00 PM during pool season.

What are the hours of the Fitness Center?

Our fitness center is available 24 hours a day for resident convenience.

Security & Access

Is there controlled access or secured entry?

YES

If I have a package delivered, will you hold it at the leasing office?

Packages are delivered to our package locker system rather than held in the leasing office. Residents will receive a notification when their package is ready for pickup.

What happens if I am locked out?

During office hours, our team can assist with lockouts. After hours, residents should contact a locksmith for assistance.

Parking & Transportation

Is parking available?

YES

Are EV charging stations available?

YES

Is there public transportation within close proximity of the community?

YES

Location & Schools

Which school district are you in?

Broadstone Oak City is located within the Wake County Public School System.

Rent & Payments

What are my options for paying my rent?

Rent may be paid online through the resident portal, by credit card, or by cashier's check.

Am I required to purchase renter's insurance?

Yes. Residents are required to maintain renter's insurance throughout the duration of their lease.

Utilities & Services

Which utilities are included in my rent?

None

How do I set up my utilities?

Our community partners with Duke Energy for electric service. Residents should contact Duke Energy to establish their account.

Which provider can I use for internet and cable?

Spectrum

Pet Policy

Is your community pet friendly?

Yes. We welcome pets and understand they are part of the family.

Are there weight or breed restrictions on pets?

Yes. Certain breed and policy restrictions apply. Please contact the leasing office for complete pet policy details.

Maintenance

Do you have on-site maintenance?

Yes, our on-site maintenance team is available to assist residents with service requests.

An item in my home needs repair. How do I get help?

Residents can submit a work order through the resident portal, contact the leasing office by phone or email, or stop by the office for assistance.

How are maintenance issues handled?

Service requests are completed in the order received, with emergency maintenance requests taking priority.

Do I have to be present for a maintenance technician to perform work?

No, our maintenance team can enter your apartment to complete an approved service request even if you are not home.

Move-In Process

What will you do to prepare my apartment before I move in?

Before move-in, each apartment home is professionally cleaned, inspected, and prepared to ensure everything is ready for your arrival.

Frequently Asked Questions