FAQs | Broadstone Oak City in Raleigh, NC

Leasing & Application

How long does it take for an application to be approved?

24hrs

Do you offer short-term leases?

YES

Do you offer corporate leases?

Are there current move-in specials or leasing incentives?

Apply by 8/15/2026 and receive 6 weeks free rent on all available units.

Will I be allowed to sublet my apartment?

Apartment Features

Do you offer furnished apartment homes?

Am I allowed to decorate the apartment without penalty?

Yes, except painting.

What appliances are standard?

Washer/dryer, stove, microwave, refrigerator, dishwasher, garbage disposal.

Do units have in-unit laundry?

YES

Community Amenities

During which time periods are the pools and decks available for use?

9am-9pm

What are the hours of the Fitness Center?

24hrs

Security & Access

Is there controlled access or secured entry?

YES

If I have a package delivered, will you hold it at the leasing office?

No, we have package locker rooms.

What happens if I am locked out?

Call a locksmith if after hours, during business hours the maintenance team will handle it.

Parking & Transportation

Is parking available?

YES

Are EV charging stations available?

YES

Is there public transportation within close proximity of the community?

YES

Location & Schools

Which school district are you in?

Wake County

Rent & Payments

What are my options for paying my rent?

Cashier's check, online payment, credit card.

Am I required to purchase renter's insurance?

YES

Utilities & Services

Which utilities are included in my rent?

None

How do I set up my utilities?

Contacting Duke Energy is the only utility needed for set up.

Which provider can I use for internet and cable?

Spectrum

Pet Policy

Is your community pet friendly?

YES

Are there weight or breed restrictions on pets?

YES

Maintenance

Do you have on-site maintenance?

YES

An item in my home needs repair. How do I get help?

Call, email, visit the leasing office or submit in resident portal.

How are maintenance issues handled?

Oldest issue first, unless it's an emergency.

Do I have to be present for a maintenance technician to perform work?

Move-In Process

What will you do to prepare my apartment before I move in?

All apartments are cleaned, treated and inspected before move in.

Frequently Asked Questions